Assured Social Media

When a problem occurs, especially in today’s age of information, time is vital. The use of Twitter for crisis communications is quickly becoming a vital component in any marketing firm’s PR strategy. Not only is Twitter being used as a preemptive measure for isolated issues, but it is becoming a way to communicate quickly to the public following a crisis. Using Twitter for business purposes is growing in usage and acceptability.

Crisis communication is a PR activity that can be implemented on a widespread scale through Twitter. It is strongly recommended that there is careful planning so that fast action can be taken in the event of a crisis. A few examples of a crisis could be: the failure of a product, a financial crisis or natural disaster occurs, or a media frenzy attacks someone related to the brand image of a company. Whatever happens, having a crisis communication plan will recapture peace and calm the chaos.

In order to become effective using Twitter as a PR tool you must educate yourself and your staff about how Twitter works and some common capabilities. From there you want to begin your planning stage. Here, you want to identify a plan for a likely crisis that you could see being possible for your company and also those that would be impossible to predict (i.e. natural disasters). Decide who will be the one to speak on behalf of your company as a credible and honest source.

Social media websites have transformed the playing field for the development of crises and allows for a vital channel of communication. The power of social media is able to transform a simple misunderstanding into something major in a matter of minutes. People are more and more commonly finding out their news through the use of social media.

You also want to become an active part of the online community. Don’t wait until the moment of crisis to become known and develop a voice. Using the technique of prevention is always better than reaction. You can also use some extremely helpful tools to track what is happening on Twitter. It is helpful to see what other Twitter PR professionals are doing for some guideline.

So, do you think you would like to find out more about how to use Twitter for business? Do you think you would like to find out more about hiring a marketing firm? Check us out at fishbat.com to find out more!